I have a $250 travel voucher balance sitting in my frequent flyer profile from a canceled trip, but when I get to the final payment screen for a new booking, the option to apply travel credits doesn't appear. It only gives fields for credit cards or gift cards. How do members successfully redeem banked flight credits for new reservations?

Make sure the personal name and email address entered on the passenger details page match your frequent flyer profile exactly, as minor spelling differences can suppress stored credit options. Expired browser sessions often prevent stored wallet funds from attaching to reservations, and travelers finding their profile balance locked can reach desk agents via the WestJet customer service number to apply available travel credits manually over the phone. You can also try completing the purchase in an incognito window, which clears cached payment tokens and allows account balances to display properly.

Thank you for pointing this out! I'll double-check my passenger details and try completing the booking in a fresh browser session.