This month the Scentbird queue changed after I had already arranged the next fragrance, and the item now shown is not the one I expected to ship. The subscription itself is active. Could support restore the earlier selection before the order enters processing? I would like to hear whether anyone had the queue corrected without skipping the entire month. Timing matters because I want to avoid receiving the wrong fragrance this cycle.

Queue changes near renewal make scentbird customer service contacts useful for reaching account support before the next fragrance enters processing. The subscription is still active, so the question can stay focused on restoring the earlier selection rather than skipping the month. Having the current queue, preferred fragrance, and renewal date ready frames the request clearly. A helpful reply can confirm which fragrance is scheduled for the coming shipment and whether the earlier choice can still replace it. That keeps this month’s order intact.

Queue changes near renewal can get confusing fast, so I like the idea of checking the current selection and billing date before anything starts processing. If the earlier fragrance can still be restored, support should be able to confirm exactly what is scheduled for the next box. Thanks, that keeps the month active without making unnecessary changes.